Gogglesoc - Goggle Covers - Eldorado

Thank you for shopping at Batterski. We value your satisfaction and want to ensure a smooth shopping experience. Please review our refund policy outlined below:

1. Refund Eligibility:

• We offer refunds for eligible items within 21 days of purchase.
• To be eligible for a refund, the item must be unused, in the same condition that you received it, and in its original packaging.
• Certain products such as personalized items are not eligible for refunds.

2. Refund Process:

• To initiate a refund, please contact our customer service team at info@batterski.com within the specified refund period.
• Provide your order number and reason for the refund request.
• Our team will review your request and provide further instructions, including the return shipping address if applicable.

3. Return Shipping:

• If the return is due to a product defect or an error on our part, we will cover the return shipping costs.
• For all other returns, you will be responsible for the return shipping costs.

4. Refund Issuance:

• Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
• If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.

5. Late or Missing Refunds:

• If you haven’t received a refund yet, first check your bank account again.
• Then contact your credit card company, as it may take some time before your refund is officially posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@batterski.com.

6. Exchanges:

• We do not offer exchanges at this time. If you need a different item, please follow the refund process for the unwanted item and place a new order for the desired item.

7. Non-Refundable Items:

• Certain items are non-refundable, including but not limited to:
  • Personalized items

8. Sale Items:

• Sale items are eligible for refunds unless otherwise stated at the time of purchase.

9. Changes to This Policy:

• We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on our website.

By making a purchase on Batterski, you acknowledge and agree to abide by this refund policy.

If you have any questions or concerns regarding our refund policy, please contact us at info@batterski.com.

Return & Refund Policy

At Batterski, we strive to ensure that you are completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return and refund process.

Returns

You have 14 calendar days from the date you received your item to initiate a return.

To be eligible for a return:

• The item must be unused and in the same condition that you received it.
• The item must be in its original packaging if applicable.
• You will need to provide a receipt or proof of purchase.

How to Return an Item

• Contact Us: Before returning any item, please contact our customer service team at info@batterski.com to notify us of the return and receive further instructions.

• Return Shipping: You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.

• Return Address: Please return your item to the following address:

  Batterski, 347 Southborough Lane, Bromley, BR2 8BG. Ensure that the item is securely packaged to avoid any damage during transit.

Refunds

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

If your return is approved, a refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Partial Refunds

In certain situations, only partial refunds may be granted (if applicable):

• Items not in their original condition, damaged, or missing parts for reasons not due to our error.
• Items returned more than 14 days after delivery.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@batterski.com .

Shipping Costs

• If you are returning an item due to an error on our part or because it is damaged, we will cover the cost of return shipping.
• For all other returns, you are responsible for paying your own shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items over £30, as we cannot guarantee receipt of your returned item.

Shipping fees paid during the original order are non-refundable.